Return policy

Megamart Return & Exchange Policy

At Megamart, we strive to provide a seamless shopping experience. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Window

You can initiate a return or exchange request within 7 days from the date of delivery.

2. Eligibility Criteria

To be eligible for a return, the item must meet the following conditions:

The product must be unused, unwashed, and in the same condition as received.
All original tags, brand packaging, and accessories must be intact.
The product must be accompanied by the original invoice.

3. Non-Returnable Items

For health and hygiene reasons, the following categories are non-returnable:

Innerwear, Lingerie, and Socks.
Personal Care, Beauty, and Grooming products.
Customized or Personalized items.
Jewelry and Perishable goods.
Items marked as 'Non-Returnable' on the product page.

4. How to Request a Return

Login: Go to your 'Orders' section in the Megamart app/website.
Select Item: Click on the 'Return/Exchange' button next to the product.
Pickup: Once the request is approved, our courier partner will pick up the item within 48-72 hours.
Verification: Our team will perform a quality check at the warehouse before approving the refund.

5. Refund Policy & Timelines

Prepaid Orders: Refund will be credited to the original payment method (Bank/Card/UPI) within 5-7 business days after the quality check.
Cash on Delivery (COD): You can choose to receive the refund in your Megamart Wallet (Instant) or provide bank details for a transfer (7-10 business days).
Shipping Fee: Original shipping charges are non-refundable.

6. Exchange Policy

You can exchange an item for a different size or color, subject to stock availability.
First exchange is FREE. Any subsequent exchange for the same order may incur a nominal shipping fee.

7. Damaged or Wrong Products

In the rare event that you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery.

Please provide photos of the product and the outer packaging.
We will arrange a priority replacement or full refund at no extra cost.

Need Further Assistance?

If you have any questions regarding our policy, feel free to reach out:

Email: support@megamart.com
Customer Care: +91-XXXXX-XXXXX
Working Hours: Mon-Sat | 10:00 AM to 7:00 PM

4. How to Request a Return

Select Item: Click on the 'Return/Exchange' button next to the product.

Pickup: Once the request is approved, our courier partner will pick up the item within 48-72 hours.

Verification: Our team will perform a quality check at the warehouse before approving the refund.

5. Refund Policy & Timelines

Prepaid Orders: Refund will be credited to the original payment method (Bank/Card/UPI) within 5-7 business days after the quality check.

Cash on Delivery (COD): You can choose to receive the refund in your Megamart Wallet (Instant) or provide bank details for a transfer (7-10 business days).

Shipping Fee: Original shipping charges are non-refundable.